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    • What are the main benefits of The London Pass?

      The London Pass gives you free entry to over 60 of the best tourist attractions in London, plus at many tourist attractions it allows you to skip the queues - a major plus when it comes to London crowds.

      If you opt for the London Pass with Oyster Travelcard, you can travel for free on all London underground and bus services.

      Each London Pass comes with a free guidebook which saves you precious time by allowing you to plan your days in advance, and because the London Pass is prepaid you don't have to carry cash around or worry about currency exchange while you're out sightseeing.

      The London Pass also entitles you to a range of great freebies and discounts at restaurants, shops and entertainment options around the city.

    • Can I skip the lines?

      Yes, at selected attractions marked in your guidebook and detailed here. Take your London Pass to the prepaid ticket desk where the operator will swipe your card in a special reader and you will be shown straight through.

      Certain attractions have "timed" ticketing. Please consult your guidebook before you visit the attraction.

    • Does The London Pass come with a guidebook?
      Yes, the London Pass comes with a handy 160+ page Guidebook packed with information about each attraction, maps and helpful information about the city. It comes in English, French, German, Italian, Spanish, Brazilian Portugese and Japanese.
    • Is there any benefit in buying the London Pass now?
      If you purchase the London Pass now through this site then you get the option to have your order shipped to you before you travel. You can then start using your London Pass as soon as you arrive in the city. This is the only place that a London Pass with Oyster Travelcard can be purchased and shipped to an address of your choice.
      Each London Pass is valid for 12months from the point of purchase.

    • How much does a London Pass cost?

      The cost of a London Pass varies depending on the duration, pass type and whether you opt to include an Oyster Travelcard. For full details of the latest prices then check out the Prices page.

      Note: the longer the duration, the better value the pass.

    • If I order online how do I receive The London Pass?
      When you order the London Pass through the official website here, there is the option to either have the order shipped to an address of your choosing or you can pick up your passes at our central London collection desk. Check out of Shipping and Collection information for costs and estimated delvery times.
    • Can I buy The London Pass when I am in London?

      Yes, we have a number of retail partners in London you sell The London Pass. Look out for our posters.

      Note: The London Pass with Oyster Travelcard is not available at retailers in London, only The London Pass on it's own.

    • Where can I buy The London Pass in London?
      The London Pass can be purchased at most major railway and Underground stations including:
      - Heathrow (TFL Information Centre and British Hotel Reservation Centre)
      - Gatwick (British Hotel Reservation Centre)
      - Stansted (British Hotel Reservation Centre)
      - Victoria (TFL Information Centre)
      - Liverpool St (TFL Information Centre)
      - Euston (TFL Information Centre)
      - Piccadilly Circus (TFL Information Centre and HotelWorld)
      - Paddington (British Hotel Reservation Centre)
      - King’s Cross St Pancras (TFL Information Centre)
      - Earls Court, Tower Hill and many more...
      Note: The London Pass with Oyster Travelcard is not available from retailers in London, only The London Pass on it's own.
    • Can I buy The London Pass at the Airport?
      You can buy the London Pass (without the transport element) at the British Hotels Reservation Centres at Heathrow , Stansted and Gatwick airports; the Transport for London Information Centre at Heathrow; or the Hotel and Travel Reservation desks at Gatwick South, Luton and Stansted.
    • How do you define a child?

      Children are aged between 5 and 15 years. Children under 5 years are free. 

      Note: Children under the age of 11 who are accompanied by an adult with a valid ticket can travel for free on the London Underground.

    • Do you offer discounts for groups, students or senior citizens?

      Unfortunately not. The London Pass has been specially created to help visitors save both time and money through the use of product. Learn more about the savings you can make with the London Pass here.

      Please Note: groups of more than 10 may not be allowed access at some attractions included on The London Pass.

    • Can I buy The London Pass for a group??

      We don't have any restrictions when purchasing through the website, however, the London Pass is not designed for large groups of travellers.

      Please Note: Groups of more than 10 may be refused entry at some attractions. We advise if you are in a group of over 10 that you contact each attraction in advance.

    • How do I use an offer code or discount code?

      If you have an offer code you can enter this on the checkout page after you have choosen you product(s).

      Note: Offer codes cannot be used in conjunction with any other discount.

    • Why haven't I received my email confirmation?

      Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.

      If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number.

      • How does the Oyster Travelcard work when you have The London Pass + Travel?

        The Oyster Card is an electronic travelcard designed to facilitate journeys across London on the extensive transport network. The Oyster Card will come pre-charged with a credit value respective to your London Pass duration, and can be used at any time of day, any day of the week.

        Your Oyster Card can be used on the public buses, the underground network as well as overground trains and the DLR. The Oyster Card will never expire so it makes a great investment if you plan on coming to London in the future.

        To find out more about Oyster Travelcard, click here.

      • How far does the Oyster Card take me?

        The Oyster Card can be used across all buses, tubes, overground trains and the DLR. It can be used any time and any day the public transport networks are running. To find out more about opening times of the London transport network, visit the Transport for London website.

        The only one attraction the Oyster Card does not cover transport to is Windsor Castle. To reach this attraction, please visit the Windsor Castle page for more information. 

      • Is the transport limited to certain hours of the day?

        Oyster Cards can be used any time of day, any day of the week the network is running, normally from approximately 05:30am until approximately 12:30am, depending on the service.

        Please check the Transport for London website for more information about times and line closures before you travel.

      • Can I use The London Pass from the airport?

        If you have your order shipped to you before you travel with start dates for your date of arrival, and your flight arrives at Heathrow airport then you can use the Piccadilly line on the London Underground to travel into central London. The Oyster Card would also cover use on the DLR trams from London City Airport as well.

        However, the Travelcard doesn’t cover any transport to and from any other airport including Gatwick Airport, Luton Airport and Stansted Airport. Also, the Travelcard does not cover Heathrow Express trains or any other transfer service, just public transport run by TFL (Transport For London).

      • Can I buy the London Pass with Travel anywhere?
        The London Pass with Oyster Travelcard can only be purchased online in advance.
      • How do I get to Windsor Castle?

        Full details can be found in your London Pass Guidebook or on the Windsor Castle page.

      • ?
      • What is the £3 admin fee on the Oyster Travelcard package?

        The £3 admin charge is a fee added on by Transport for London to cover the cost of producing the Oyster Cards. This is a non-refundable fee that is unavoidably added to every Oyster Travelcard order.

        It does mean that the card is yours forever as you do not have to return the card after use, or throw it away. Providing the Oyster Card has credit, it can be used at a later date as the card never expires.

  • How does The London Pass work?

    The London Pass is simple and easy to use, check out the Guidebook, app or website to choose where you wish to visit. Show the London Pass card at the entrance or ticket office of any attraction included, they will scan the card and give you entrance at no further cost. Show your card and head straight inside - it's a easy as that!

    The London Pass is valid for a calendar day and is subjet to a "purse value" - check out How It Works for further information.

  • 2日、3日、6日一卡通是按连续日期计算吗?

    是的，所有伦敦一卡通都按连续日期计算。例如，假如您持有3日伦敦一卡通，在周二第一次使用，那么该卡的适用日期为当天、周三和周四。

    请注意：建议您早上出行的第一件事是激活您的一卡通，这能为您节省费用。

  • What happens if I change the date of my trip to London?

    Your London Pass (as well as your email confirmation voucher if you planned to collect your order in London) is valid for one year from the date of purchase.

  • What is the "Purse Value"?

    Each London Pass is subject to a purse value based on the duration of the Pass.

    The purse value is a maximum amount you're able to use based on the standard gate price for each attraction. For example; with a 6 day Adult London Pass (Price: £108) you can visit attractions up to the total gate entry cost of £540!

    Here is a breakdown of the purse value for each Adult London Pass:
    1 day - £90
    2 day - £180
    3 day - £270
    6 day - £540 

  • 如果我变更计划以致我不能/没有使用伦敦一卡通，该怎么办?

    如果您已经在网上购买了一卡通，但是后来变更出行计划以致无法使用伦敦一卡通，您可就一卡通套餐中的退款保证条款提出退款。您在伦敦一卡通网站购买一卡通时，即自动获得没有使用卡片获退款的保证，也就是说您将可获得全额退款或获派新的伦敦一卡通可在其他日期使用。

    如需了解有关退款保证的详情，请点此。

    适用条款和条件。

  • 我可以要求退款?
    当您在网上购买伦敦一卡通时，您将自动获得不使用产品可获退款的保证，如果您没有使用和激活您的一卡通，将可获得全额退款。
    此退款保证让您获得多一重保护，也就是说，如果您变更行程，将可以获得退款。

  • Who is The London Pass for?

    EVERYONE! The London Pass has something for everyone including families, couples, children, adults, first time visitors, repeat visitors, long haul visitors, short stay visitors, independent travellers, international visitors as well as UK and local residents.

    The London Pass is for anyone who wants to visit some of the most popular and best attractions in London whilst saving both time and money.

  • Does The London Pass include any night time activities?

    Yes - although the London Pass is predominantly for day time attractions and activities, we have included a number of evening attractions including:

    • Curzon Cinema and several Movie Theatres
    • Queen's Ice & Bowling
    • Brass Rubbing
    • and much more...
  • Who is behind The London Pass?

    The London Pass is owned and managed by sightseeing and tourism experts The Leisure Pass Group.

    The Leisure Pass Group have successful products throughout Europe including The Paris Pass and Berlin Pass. They are proud members of a number of recognised industry organisations including:

    • Visit London (now London & Partners)
    • Visit Britain
    • European Tour Operates Assoication
    • Europen City Marketing
    • Uk Inbound

    The London Pass has won several industry awards which you can learn more about, here.

  • Is it possible to extend or change the dates of my London Pass?

    The London Pass is activated the first time you use it. All orders made online here are valid for 12 months from the date of purchase, as is the email confirmation for collections.

  • Do you work with travel agents?
    Please visit our trade page for further information about selling the London Pass as a travel agent and full contact details.

您可于网上订单提交之日起14个工作日（取消期限）内取消您的伦敦一卡通和牡蛎旅行卡订单。

如需取消，必须在取消限期前发送电子邮件到info@londonpass.com联系我们。

如果在取消限期内取消订单，您须在30日内将伦敦一卡通和 牡蛎旅行卡 寄回至Leisure Pass Returns, PO BOX 25, Melton Mowbray, Leicestershire, LE13 1ZG, UK。

您需承担寄回伦敦一卡通和所有旅游卡的费用。

白金汉宫（Buckingham Palace）门票的订单不可退款，不适用于退款保证条款。

如您已经激活伦敦一卡通或已经开始使用伦敦一卡通及/或 牡蛎旅行卡，您将不可在取消限期前取消伦敦一卡通或旅行卡。

一卡通内所含地点的开放时间可能不时变更，建议用户除了在本网站查询资料外，还需到有关景区的专门网站了解详情，以确定最新的开放时间。

发行人将尽力保持产品内容的一致性，但是目前所含景点随时都可能退出套餐，被其他价值相若的景点取代。对因产品内容变更可能引致的损失、赔偿、费用或不便，发行人概不负责。

本网站上发表的意见仅代表作者本人立场，不代表发行人意见。

伦敦一卡通持卡人可在出示一卡通后直接进入景点，无需再支付费用，而且还可享受其他折扣优惠。一卡通在有效期内且卡内有足够余额方可通行。根据与发行人签订的协议，依照普通门票标准，凭一卡通即可进入和使用所列景点和服务，无需额外支付费用。 发行人将采取一切合理措施，帮助伦敦一卡通持卡人进入协议景区以及享受卡片所述的折扣优惠，但是如果景区违背协议条款、不正当且在没有合理理由情况下拒绝持卡人进入景区或享受条款所规定的折扣优惠，发行人不承担相关的责任，也不承担因此所造成的损失赔偿和费用。

如需投诉或申诉赔偿，请直接向相关景区提出。

发行人已采取一切合理措施确保只有正当运营、声誉良好的景点才包括在伦敦一卡通套餐内，但如景区存在服务缺失、商品质量或健康和安全问题，发行人概不负责。

发行人将尽力确保本网站所包含内容正确无误，但对因全部或部分依赖上述信息而引致的任何损失、损害、破坏及其他不便，信息使用人自担责任，发行人概不负责。

伦敦一卡通仅能由签名持卡人在连续日期内使用。若未选择退款保证条款，一卡通不可退款。卡片遗失或被盗恕不换卡或退款。伦敦一卡通不可在同一景点使用两次或以上。

请注意，您的伦敦一卡通在购买日起的12个月内有效。退款保证在伦敦一卡通到期时失效。 

伦敦一卡通持卡人理解并接受其自愿参观景区，并承担全部风险。

如景区、场馆状况欠佳或第三方举动欠妥，或景区、场馆或服务不到位，发行人概不负责。

发行人：

The Leisure Pass Group Limited, 75 Wells Street, London W1T 3QH, United Kingdom

电子邮箱：info@londonpass.com

www.londonpass.com

© Copyright 2013 The Leisure Pass Group Limited.

此内容版权归发行人The Leisure Pass Group Limited, 75 Wells Street, London W1T 3QH, United Kingdom所有。无发行人书面授权，不得复制本网站任何内容。

如需查询伦敦一卡通余额，可拨打电话+44 20 7293 0972，我们将告知在您致电当天早上6时前卡内的余额。

发行人保留法规及法例授予的所有产权，包括"The London Pass"（伦敦一卡通）名称本身所拥有的权利。

注册公司名称：Leisure Pass Group Limited | 公司编号： 3497724 

注册地点：英格兰和威尔士 | 注册办事处地址：75 Wells Street, London W1T 3QH, United Kingdom

Yes, it is completely safe to buy the London Pass online. Your credit or debit card information is secure at all times and there is really no need to be nervous about buying the London Pass on the internet.

The Leisure Pass Group takes security very seriously and use state of the art and secure sockets layer (SSL) technology. SSL or 'secure mode' means that all of your details are encrypted to help keep them secure.

Encryption creates billions of code combinations to protect each transaction made on our site, so your card and personal details cannot be viewed by anyone else using the internet.

As soon as you access the "details" page of our purchase process, i.e. before you enter any personal or payment details, your browser will go into secure mode.

You can check that you are shopping in a secure environment by looking for a locked padlock or a key icon at the bottom or top of your screen.

Within the purchase process we also ask for your card billing address as an additional security check.

London Pass payments are processed by a trusted third party payment processing company - SAGE Pay - who encrypt all credit or debit card information and authorise payments directly.

Neither SAGE Pay nor the Leisure Pass Group retain your credit card details after purchase. This is why you need to enter your card details each time you order.

We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary internet cookies from any sites that you may have visited.